Privacy Policy
How First Response Restoration handles website, contact, and emergency service inquiry information.
Effective Date: January 8, 2026
This Privacy Policy explains how First Response Restoration collects, uses, and protects information when you visit FirstResponseMA.com, submit a form, call us, email us, or request emergency restoration service.
Information We Collect
We may collect information you choose to provide, including your name, phone number, email address, property address, service location, damage details, photos or documents you submit, and any other information needed to respond to your request.
We may also collect basic website usage information, such as browser type, device information, IP address, pages visited, referring pages, and interactions with forms, buttons, or phone links.
How We Use Information
We use information to respond to inquiries, dispatch service teams, provide estimates, document restoration needs, communicate about active jobs, improve the website, and support customer service.
We do not sell or rent personal information.
Cookies and Analytics
Our website may use cookies, pixels, analytics tools, and similar technologies to understand website performance, measure traffic, improve user experience, and evaluate marketing effectiveness. You can control cookies through your browser settings.
Sharing Information
We may share information with trusted service providers who help operate our website, manage communications, support scheduling, process forms, or assist with restoration-related work. We may also share information when required by law, to protect our rights, or with your permission.
If you ask us to help with insurance documentation, we may use information you provide to support that process.
Data Security
We use reasonable administrative, technical, and organizational safeguards to protect information. No website or communication method can be guaranteed completely secure, so please avoid sending sensitive information unless it is necessary for your service request.
Your Choices
You may request access to, correction of, or deletion of personal information we maintain about you, subject to legal, operational, and recordkeeping requirements. You may also opt out of marketing communications at any time.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
First Response Restoration
152 Elm Street Unit 3
Bridgewater, MA 02324
911waterout@gmail.com
(774) 670-5912
Get In Touch With First Response Restoration
