Frequently Asked Question & Answer

Key Customer Queries

Immediately call First Response Restoration at 774-551-1811. Insurance carriers require property owners to start the drying and restoration process as soon as the problem is realized to prevent further damage.

We immediately respond and dispatch our emergency technicians to extract the water and set up drying equipment. We can then assist our customers in reporting the loss to the insurance carrier and file the claim.

Under the law, it’s your right to use the service company of your choice. Insurance companies can only recommend a vendor to use. Some vendors have agreements with the insurance companies to charge certain prices and handle water losses in a way that may not always be in the customer’s best interest.

We use standardized pricing for the industry. The computer estimating pricing program is the same one used by your insurance company. We will explain to the claim adjuster what has been done up to that point, and then get an agreement authorization.

We use high tech moisture meters that are designed to specifically measure for proper moisture and temperature.

Typically it takes an average of 2 to 5 days. If the property has been exposed to water for a long period of time it may take 4 to 7 days.

To make sure we are getting proper drying, it may mean that moving, adding or removing equipment is necessary. The moisture levels and temperature readings are part of the process.

Most often you can stay in your home depending on the areas that are affected. It is paramount that the drying equipment remains on throughout the process despite the increased noise and “muggy” or extra dry feeling it may create. You may want to consult with your insurance company about additional living expense coverage.

It is not unusual for the humidity in your home to double or triple because of the water damage. The sour or rancid odor comes from microbial growth in moist and/or warm conditions but should dissipate as soon as the drying is complete.

The technician will treat all affected areas with a disinfectant that is designed to destroy and prevent the development of microbial amplification in the future.

For the best water damage restoration services in Boston, Cambridge, Worcester, and other cities we serve contact First Response Restoration. To learn more, call 774-551-1811 or click here to make a reservation at your property in Plymouth, Providence, or Nantucket. Our crews also provide services for water damage restoration, water removal, smoke damage restoration, mold remediation, and sewage removal.

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Read What Our Customers Say

Heriberto Heredia

Feb 15th, 2022
Posted on

Very pleased with First Response Restoration. Great communication with Craig, Tara, and their team. Took care of business and explained everything with great details.

John Gifford

May 18th, 2019
Posted on

Great communication, Corey was our contact and he answered the phone every time I called. Very patient with coordinating between different condo unit owners and really knew his stuff. He was able to put everyone at ease, and worked very quickly.

P Pod